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WebInterstate Privacy Policy for the MediMatrix Service and Associated Applications

Effective Date: November 21, 2017

WebInterstate has developed several applications and services, including but not limited to the MediMatrix Service, Gateway Applications, Apps (ie. iOS and Android Apps), and other related online tools services that link to or refer to this Privacy Policy, which we call the “Services”)

The Services are intended for use by companies that have an agreement to utilize Services. If you are using the Services in a workplace or on a device or account issued to you by your employer or another company (referred to as “Organization”), that Organization may have its own data policies regarding use of applications and Services it provides to users.

Organizations have the right to access and manage information associated with Services provided by WebInterstate. Please contact your Organization if you have questions regarding the information/data they collect, manage, and track.

What information is collected?

Organizations use the service to manage ‘data’. Data includes, but not limited to:
  • Text entered into the system
  • PDFs, XML, and Images uploaded to the system
  • User name and password information
  • Billing information

Location services – certain applications will track user location. Certain Apps will ask you to turn tracking on when you open the App so Organization can better use the Services. These Apps will not track when you disable tracking, log off, or terminate App

Event Logging which means actions are tracked (add, edit, delete of data)

Web Browser Cookie Data which provides information like what pages you visited and your IP

Communication logs with other systems like outbound emails and clearinghouses

How does WebInterstate use the information?

When you visit our site we will collect general or "usage" information (such as the type of browser you use, the pages you visit, IP addresses, and your domain name). We use this information to improve the performance and content of our site to better meet your needs.

Links to other sites

Communicate with Organizations using the Services

Support and train Organizations using the Services

Improve the Services

Who does WebInterstate disclose information/ data to?

Organization’s owner and/or authorized management

Upon approval from Organization’s authorized management, certain information needs to be provided to users and/or partner companies doing business with Organization. For example, support may help billing work with a clearinghouse.

Legal Requests – If we receive a legal request, including but not limited to subpoena, warrant, discovery motion, we will direct the requesting party to contact Organization directly for the information. If legally compelled to provide the information/data, and unless legally prohibited, we will make attempts to contact the Organization so Organization is aware of the request.

Sanitized data – We may periodically use sanitized or de-identified data for improving the Services

Law enforcement – we utilize log information and investigate suspicious activity that violates our Acceptable Use Policy published on our web site.

What about other communication methods?

Email - Please know that if you send us an e-mail communication to any webinterstate.com (and affiliate) domains, information might not be encrypted. You should also know that unless otherwise noted, the e-mail and form functionality on our site does not provide a completely secure and confidential means of communication. It is possible that your e-mail communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your information private, you should not use our e-mail

Faxing - Please know that if you send a fax to our non-secure fax number, information is transferred via 3rd party software service and is not encrypted. A direct connection fax number is available if you need to send confidential information.

Website and Contact Form - When you visit our site we will collect general or "usage" information (such as the type of browser you use, the pages you visit, IP addresses, and your domain name). We use this information to improve the performance and content of our site to better meet your needs. Contact form data is submitted via Email system and is not encrypted.

Links to Other Sites - WebInterstate and Services may link to other web sites. WebInterstate is not responsible for the privacy practices or content provided by other web site owners.

Does this Privacy Policy change?

WebInterstate may update this Privacy Policy as reflected in the effective date

Who should I Contact with Questions?

Please contact your Organization regarding their Privacy Policies relating to how they use the Services provided by WebInterstate

If you have questions about our Privacy Policy, please email support@webinterstate.com

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